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Complaints & Compliments
*
Indicates required field
Does your incident relate to an ACT CABS taxi? (Note: Please carefully read the guidance inside the '?' symbol here. We can only investigate matters related to an ACT CABS taxi
*
please select
Yes, it was an ACT CABS branded taxi
No, it was a taxi belonging to a different taxi company (E.g. 13CABS, Silver Service or EZY Cabs)
I am unsure if weather or not it was an ACT CABS taxi
Three main taxi companies operate in Canberra and surrounding NSW regions. These companies are: 1. ACT CABS, 2. Aerial Capital Group (Trading as: 'AERIAL CG', '13CABS', 'Canberra Elite Taxis' or 'Silver Service'); and 3. Ezy Cabs (trading as 'Can Cabs'). Please state whether or not your complaint or compliment relates to a taxi affiliated with ACT CABS. If applicable, you should check the name shown on your receipt or your bank transaction to verify this. We can only investigate matters that relate to 'ACT CABS'.
I have read the guidance on this form and declare that this incident relates to an ACT CABS™ branded taxi
*
Yes
There are three main taxi companies that operate in Canberra and surrounding NSW regions. These are: 1. ACT CABS, 2. Aerial Capital Group (Trading as: 'AERIAL CG', 'Canberra Elite Taxis' or 'Silver Service'); and 3. Ezy Cabs. Please state if whether or not your complaint or compliment relates to a taxi that is affiliated with ACT CABS. If applicable, you should check the name shown on your receipt or your bank transaction to verify this. We can only investigate claims that relate to 'ACT CABS'.
Name
*
First
Last
Email
*
Taxi booking reference number (optional)
*
If you booked a taxi with ACT Cabs, you will have received a booking confirmation email and SMS. Please provide the booking reference number that you received.
Pick-up time (optional)
*
Phone
*
Taxi registration number (optional)
*
This is the plate number of the vehicle. Providing the plate number will assist ACT Cabs Administration to identify the vehicle.
Drop-off time (optional)
*
Pick-up address (optional)
*
Drop-off address (optional)
*
Date of incident
*
Time of incident
*
Please indicate the time this incident occurred. If you don't know the exact time, please indicate an approximate time.
Location of incident
*
Please indicate a street name where this occurred or indicate your pick up and drop off locations.
Attach evidence of your incident e.g. a photo of the receipt (optional)
*
Max file size: 20MB
Evidence of the trip can include a receipt, photo of your bank transaction, photo of a booking confirmation email or SMS, photo of the vehicle or the driver's authority card, etc.
Details of the incident
*
Submit
ACT Cabs
About
fare estimator
fare rates
safety
testimonials
complaints & compliments
corporate account
school runs account
Individual account
business solutions
>
taxi caller
corporate account
pre-paid vouchers
taxi butler
mobile app
other services
>
ndis transport
taxi to canberra airport
taxi from canberra airport
taxi subsidy scheme (TSS)
maxi taxi
canberra to sydney taxi
taxi operators
>
SmartMove Login
Operator Portal Login
Buy a Taxi
Join ACT Cabs
Fleet Inspection Dates
Dockets
taxi drivers
>
Work as a Taxi Driver
Apply for ACT Cabs driver PIN
taxi plates
Blog
legal
>
Terms of Use
Code of Conduct
Safety Management System (SMS)
Work Health & Safety Policy
Drugs and Alcohol Policy
Privacy Policy
Human Rights and Anti-Discrimination Policy
By-laws
about us
>
Who we are
Company values
Frequently Asked Questions
Taxi Ranks
Customer service charter
Contact
