Testimonials
Some kind words from our valued customers
Good afternoon, I have been meaning to send this message since we returned home from a recent visit to Canberra. We arrived in Canberra on 25th February, leaving on 1st March 2024. During the period of our stay we used your taxi's for our travels and visits to Canberra tourist places. We cannot thank you enough for the courteous service, clean cabs and the friendly help and assistance we received. I would certainly recommend your service to any family/friends. Thank you so very much. Keep up the great work. - Lynn (March 2024)
Please ensure this email gets to senior management. I would just like to let you know that the staff we dealt with on Saturday morning were brilliant. I rang and spoke to Wendy or Helen, to organise a driver to take us around the sights of Canberra. She had an ease and can do attitude. Great service. Then our driver (Mohammed TX 95) arrived promptly with a quick call as he arrived to confirm exactly where we were. I told him what we wanted to do and straight away he suggested another couple of ideas of places and sequences to suit travel and views. We had a great couple hours with our guests from Wales and with Mohammed’s local knowledge where and when to drop us to get better access and views. Mohammed is an asset to your company and cabbies in general. Please let both of your staff know how much we appreciated their service. Many thanks again. Well done. Regards Greg and Christine Bannon. - Greg and Christine (March 2024)
I would like to compliment the gentleman who was my taxi driver today: Wonderfully presented, impeccable manners and a thorough driver. It was such a lovely ride to the airport. Many thanks - Akka (March 2024)
Well done! Great service. Taxis arrived right on time at the time requested. Drivers very clean and driver courteous. - Sue March 2024
Hi ACT Cabs, Thank you for the prompt advice and timely arrival this morning. Very happy with the service and the driver. Pleasure doing business with you. Regards, Adrian Adams - Adrian (February 2024)
Hi ACT Cabs, This morning's driver was friendly and professional. I think his name was *hidden*. Thanks for the great service. - Doug (January 2023)
Just letting you know your driver *hidden* was so nice to my mother he helped her even she dont have enough money for fare what a lovely driver. He deserve a pay rise - Lilion (November 2022)
I would like to say a huge thank you for helping us find our car key. We are both very appreciative of your prompt service and also the amazing customer Service of your taxi driver. The service has not come unnoticed - Hayley (November 2022)
I am very thankful to act cabs you have great driver . My wife's car broke-down on the highway car *hidden* helped her and give her free ride to her home she forgot to ask his name can you please let him know we are very thankful to him thanks a-lot - Harrison (October 2022)
Hi ACT Cabs, Had a great trip. Driver was respectful and very helpful. - Harrison (September 2022)
Just wanted to let you know that our family was very grateful that you guys helped us find taxi in such a short amount of time late at midnight. *hidden* was very lovely. He was punctual and has great customer service. I truly grateful for his service as I left my belongings behind and he looked after it and dropped it off to my hotel the next morning in same condition. I truly feel thank you for his service. Our first time in ACT is such a pleasant when you know you are looked after from the first point. - PK (September 2022)
I took a taxi from Dickson to Barton this morning. Unfortunately I had coughing fit on the way. (no I am not Covid +ve) The driver got out of his taxi to get me a bottle of water he had in the boot of his Taxi. I can not thank him enough for his kindness and the water. A wonderful and remarkable person. Thank you for your care. - Jenny (September 2022)
I wanted to compliment you on your customer service, and presumably the company on its customer service policy. You investigated exceedingly promptly, kept me updated throughout the process, and thoroughly addressed all my concerns in your response. I am so thoroughly impressed and satisfied by this experience that I am less stressed about interacting with customer service in the future. - Laura (September 2022)
I wanted give feedback on *hidden*, his cab was in excellent condition. He picked myself and parts of my family, with a member of my family was in less than good condition!! *hidden* patience and understanding was exceptional. He is a credit to your organisation and you should be proud to have such a person working with you warm regards - Brendan (August 2022)
Driver was extremely efficient and got me to the airport in time for my flight. Please pass on my thanks 🙂. Very happy with the service and will continue to use and recommend ACT Cabs. Booking online was a breeze as well - Chris (August 2022)
He was terrific, honest and great service. His driver ID is *hidden* The best driver in Canberra for sure! Dean (August 2022)
this online booking system is very efficient! - James (August 2022)
I would like to say a massive thank you to your cab bookers David and Lauren for their help in getting my AirPods back. I called on Anzac Day and David went above and beyond to try to assist me, as did Lauren the next day. I was very impressed by, and grateful for, their excellent customer service. Thank you both! - Tom (April 2022)
Hi ACT Cabs, Just want to say thank you to my driver this morning (taxi no *hidden*), fantastic service. - Nicola (February 2022)
Hi no questions just want to comment on excellent help from my driver this morning. Above and beyond call of duty. Will use you again! - Paul (January 2022)
If I can't drive for other reasons, I opt to choose this taxi service..... My driver was polite, courteous and on time. - Kylie (November 2021)
Great service and excellent customer service - Anthony (November 2021)
Nice cab service. I appreciate the web location service that tells you where your cab is. - Shayne (October 2021)
Got my Canberra taxi in the early AM the previous week to Ainslie. Driver was polite and his car was clean. Online booking system is convenient. That's my experience the majority of times with this service. Keep it up! - Jaimie (September 2021)
Prompt, professional service both times I used them - Darren (September 2021)
polite taxi drivers and reliable cab service - Molly (September 2021)
Fast, friendly and efficient. Obviously the service will vary at the time of day, but with both my recent calls, a cab arrived in about 5 minutes. - Norman (September 2021)
Just wanted to give a shout-out to the fabulous driver of TX449. He picked up my kids and I from the hospital in the early hours of the morning knowing we were likely to be tired and stressed. His friendly and non-intrusive chatter for the drive home, made what would have been a long, intensely silent and thought-weary trip, turn into a relaxing journey. - Hill (August 2021)
I am a regular user of ACT cabs and wanted to pass on my appreciation for your driver who yesterday dropped off a bag my daughter left in the taxi we took. I believe he came back in his personal time to drop off the bag after contacting me to check. Incredible service thank you and well done. I will use act cabs exclusively from now on - Sanjiva (July 2021)
Good Morning, I would simply like to pass on my compliment for the service provided by Ray in Taxi 104 last Wednesday morning. It is amazing how one person’s friendliness can change the shape of your week! Absolutely decent human being, a great asset and representative of your organisation. Thank you and see you again when I return to Canberra :) Have a great week! - Matt (June 2021)
Harry (Sunny) and his colleagues run a very smooth operation. Always ready to pick me up at any given notice. Keep up the good work mate - Paolo (June 2021)
Brian would like to compliment the driver of TX 104 , Raymond Dansey for his service yesterday. He was polite and a pleasure to deal with - Brian (June 2021)
Hi ACT Cabs, I want to leave a compliment for Ashnil who drove me to my appointment today. He was on time, polite and helpful - even offering to pick me up and take me home after. I had surgery last week and Ashnil was very careful about driving over speed bumps and taking corners, which was great. Thanks so much Ashnil! - Rebecca (May 2021)
I booked for 5pm pick up to Dendy cinema in Civic. The driver was professional and the taxi was clean. He also helped us later that evening to locate your taxi booking service as we did not have internet access, to book another taxi to return home. He had already finished his shift, but went out of his way to send me the Canberra taxi number to call, this was so exceeding his call of duty. I just believe this driver needs to be commended for good works & caring. Thank you Canberra taxi service for professional service, we are visitor to ACT - Kimberley (May 2021)
I traveled from Canberra airport to Field Marshal Sir Thomas Blamey Square Canberra. I would like to compliment the driver who was most friendly and treated me like I was someone special. I was attending the Battle of the Coral Sea Commemoration Ceremony and can only conclude that the driver noticed that I was wearing ADF medals and as such gave me the recognition. Should you be able to track him down I would appreciate it would would pass on my sincere appreciation for his kind and professional manner - Noel (May 2021)
Hi ACT Cabs, I just wanted to pass on my gratitude for the great service Harry provided me this morning. My original trip was simply from Adina in Kingston to the airport. But when half way through the ride I realized I had forgotten one of my bags in the room and Harry was a great support and calming presence he swiftly rearranged his other expected rides and reassured me as we troubleshooted how to get the bag given Adina was not open yet. I am very grateful to Harry for his professionalism and kindness. Kind regards - Antonia (March 2021)
Hi ACT Cabs, Please Thank my driver so much for his prompt pick up this morning. I forgot to press confirm when I thought I had booked last night and when I looked at my app this morning I realised and booked only 10 minutes before I needed pick up! My driver arrived very quickly, and he was delightful. I am very grateful to him for such fantastic service. Kudos to ACT Cabs for great service! - Leonie (March 2021)
"I simply just want to say Thank You to the driver.. A very pleasant and helpful man, he helped me with my shopping bags... on pick up and on drop-off ... and his Taxi smelled Lovely! Highly recommended
Thanks." - Susanna (July 2020)
"I just wanted to thank you for a great service. I really appreciated how the driver kept me up to date with how he was traveling for time. Great communication :) I tried to add to your positive score on google, but I think you can only do this if you have a google account. Thanks, Mary" - Mary (November 2019)
"Yesterday 27th we travelled from W'worths petrol/McDonalds/EPIC to Canberra Region Cancer Centre arriving @ 2:15p.m. Our driver was Ashraf. We are an older couple, one with mobility problems (a walker was included in our transport). We wish to extend our sincere appreciation to Ashraf - he was extremely helpful, patient, & caring - we are very grateful & want his 'bosses' to know of his exceptional duty of care to us as customers. Thank you!" - Cecil (November 2019)
"Hi. Just saw driver of TX514 Provide great service to a lady on a walker. Turned around and parked as close as possible to help her then got out and opened the door for her. Looked like great customer care. Very impressed." - Murray (May 2019)
"Thank you so much for your professional, friendly, and prompt service, which really sets a standard. The next time I'm in Canberra I will have your number programmed into my phone as first choice. Kindest regards, Nicole" - Nicole (April 2019)
"Just wanted to let you know of the awesome experience I had with one of your drivers today. I use cabs a lot for business and usually use other companies (from high end to standard) and haven’t been happy with the experiences so while I was on my way to another meeting in Belconnen (with another firm) I google for cab companies in Canberra when ACT Cabs came up. The driver who picked me up was courteous, great conversationalist and knew his way around. The quality of his driving was excellent and the cab was well kept. My new go to cab firm" - Chris (March 2019)
"i am a regular ACT cabs user and want to let you know how much i appreciate the service i receive which is always courteous and helpful. last friday feb 29, i had a trip from my home in bruce to ainslie shops at 11.30am only to find upon arrival that my card wallet wasn't in my handbag so was unable to pay. the driver, kirk? was very understanding. kind regards, wendy" - Wendy (February 2019)
"I would like to say what a great service we received recently whilst in Canberra. My parents and I had many trips to Calvary hospital visiting my seriously ill brother. On our second visit to Canberra we returned for his funeral so it was a very sad time for us. All your drivers were wonderful, especially Jag, who drove many times for us. I just wanted to let you all know how much our family appreciated your service. Many thanks :)" - Cathi (September 2018)
"I would like to give some feedback to senior management. A group of 4 of us were collected from ANU today & taken to Canberra airport. I accidently left my phone in the back seat of the ACT cab. It was more than 20 mins before I realised. Your driver had attempted to find me in the airport, answered the call to the mobile & then returned to the airport to hand it safely to me before my flight left. I thought this was amazing professional behaviour. The driver & the company should be congratulated. Please take a moment to acknowledge excellence in your staff." - Allen (August 2018)
"Our family used your service 3 times yesterday and we were very impressed with your service on every trip. Friendly staff when booking through to prompt and excellent drivers. Please pass on our congratulations to everyone involved and our thanks for your excellent service" - Roslyn & Family (April 2018)
"I am a regular ACT Cabs user to Dickson or Ainslie, and sometimes evening return journeys from home to the City for concerts. On Friday afternoon I lost track of my eftpos card. I had traced my use of it and failed to find it; fortunately I didn't need to ask the bank to put a stop on it! Yesterday morning, Saturday, there was knocking on my door. Standing there was a lady from the ground floor and the driver who had taken me with my card. That particular driver has driven me lots, so when he found the card on the floor of the cab he was able to come here and knock someone up who brought him to me. I can't tell you how grateful I am for such initiative and kindness. Many thanks" - Wendy (December 2017)
"Booked cab(s) to take my wife and I to the National Capital Hospital on Friday morning, and to pick up my wife later on in the day and return the journey. Would like to thank all those involved. The cabs were on time the drivers were great. Many thanks" - Barry & Christine (October 2017)
"I wish to report excellent service from your driver, at 5 pm on Friday 21 July 2017. He arrived a few minutes early, so gave me a courtesy call to tell me not to rush or worry. When I went outside, the street was very busy and the taxi zone I suggested in my on-line booking was occupied. The driver had been required to park further up the street. I couldn't see him. So, he left his cab and walked down the street to find me and escort me to the cab. That was brilliant, client-focused service. I have thanked him but I'd like you to know that I'm very happy. Well done, ACT Cabs. The on-line booking system works really well too". - Helen (July 2017)
“Thank you for your friendly and professional service today. I like that your telephone booking system was not so automated and there was a short waiting period for my call to be answered. Appreciated the tracking messages also to advise that the taxi was on its way and when it arrived at pickup address" - Yvette (September 2016)
