Testimonials
Some kind words from our valued customers
Hi ACT Cabs, I just wanted to pass on my gratitude for the great service Harry provided me this morning. My original trip was simply from Adina in Kingston to the airport. But when half way through the ride I realized I had forgotten one of my bags in the room and Harry was a great support and calming presence he swiftly rearranged his other expected rides and reassured me as we troubleshooted how to get the bag given Adina was not open yet. I am very grateful to Harry for his professionalism and kindness. Kind regards - Antonia (March 2021)
Hi ACT Cabs, Please Thank my driver so much for his prompt pick up this morning. I forgot to press confirm when I thought I had booked last night and when I looked at my app this morning I realised and booked only 10 minutes before I needed pick up! My driver arrived very quickly, and he was delightful. I am very grateful to him for such fantastic service. Kudos to ACT Cabs for great service! - Leonie (March 2021)
"I simply just want to say Thank You to the driver.. A very pleasant and helpful man, he helped me with my shopping bags... on pick up and on drop-off ... and his Taxi smelled Lovely! Highly recommended
Thanks." - Susanna (July 2020)
"I just wanted to thank you for a great service. I really appreciated how the driver kept me up to date with how he was traveling for time. Great communication :) I tried to add to your positive score on google, but I think you can only do this if you have a google account. Thanks, Mary" - Mary (November 2019)
"Yesterday 27th we travelled from W'worths petrol/McDonalds/EPIC to Canberra Region Cancer Centre arriving @ 2:15p.m. Our driver was Ashraf. We are an older couple, one with mobility problems (a walker was included in our transport). We wish to extend our sincere appreciation to Ashraf - he was extremely helpful, patient, & caring - we are very grateful & want his 'bosses' to know of his exceptional duty of care to us as customers. Thank you!" - Cecil (November 2019)
"Hi. Just saw driver of TX514 Provide great service to a lady on a walker. Turned around and parked as close as possible to help her then got out and opened the door for her. Looked like great customer care. Very impressed." - Murray (May 2019)
"Thank you so much for your professional, friendly, and prompt service, which really sets a standard. The next time I'm in Canberra I will have your number programmed into my phone as first choice. Kindest regards, Nicole" - Nicole (April 2019)
"Just wanted to let you know of the awesome experience I had with one of your drivers today. I use cabs a lot for business and usually use other companies (from high end to standard) and haven’t been happy with the experiences so while I was on my way to another meeting in Belconnen (with another firm) I google for cab companies in Canberra when ACT Cabs came up. The driver who picked me up was courteous, great conversationalist and knew his way around. The quality of his driving was excellent and the cab was well kept. My new go to cab firm" - Chris (March 2019)
"i am a regular ACT cabs user and want to let you know how much i appreciate the service i receive which is always courteous and helpful. last friday feb 29, i had a trip from my home in bruce to ainslie shops at 11.30am only to find upon arrival that my card wallet wasn't in my handbag so was unable to pay. the driver, kirk? was very understanding. kind regards, wendy" - Wendy (February 2019)
"I would like to say what a great service we received recently whilst in Canberra. My parents and I had many trips to Calvary hospital visiting my seriously ill brother. On our second visit to Canberra we returned for his funeral so it was a very sad time for us. All your drivers were wonderful, especially Jag, who drove many times for us. I just wanted to let you all know how much our family appreciated your service. Many thanks :)" - Cathi (September 2018)
"I would like to give some feedback to senior management. A group of 4 of us were collected from ANU today & taken to Canberra airport. I accidently left my phone in the back seat of the ACT cab. It was more than 20 mins before I realised. Your driver had attempted to find me in the airport, answered the call to the mobile & then returned to the airport to hand it safely to me before my flight left. I thought this was amazing professional behaviour. The driver & the company should be congratulated. Please take a moment to acknowledge excellence in your staff." - Allen (August 2018)
"Our family used your service 3 times yesterday and we were very impressed with your service on every trip. Friendly staff when booking through to prompt and excellent drivers. Please pass on our congratulations to everyone involved and our thanks for your excellent service" - Roslyn & Family (April 2018)
"I am a regular ACT Cabs user to Dickson or Ainslie, and sometimes evening return journeys from home to the City for concerts. On Friday afternoon I lost track of my eftpos card. I had traced my use of it and failed to find it; fortunately I didn't need to ask the bank to put a stop on it! Yesterday morning, Saturday, there was knocking on my door. Standing there was a lady from the ground floor and the driver who had taken me with my card. That particular driver has driven me lots, so when he found the card on the floor of the cab he was able to come here and knock someone up who brought him to me. I can't tell you how grateful I am for such initiative and kindness. Many thanks" - Wendy (December 2017)
"Booked cab(s) to take my wife and I to the National Capital Hospital on Friday morning, and to pick up my wife later on in the day and return the journey. Would like to thank all those involved. The cabs were on time the drivers were great. Many thanks" - Barry & Christine (October 2017)
"I wish to report excellent service from your driver, at 5 pm on Friday 21 July 2017. He arrived a few minutes early, so gave me a courtesy call to tell me not to rush or worry. When I went outside, the street was very busy and the taxi zone I suggested in my on-line booking was occupied. The driver had been required to park further up the street. I couldn't see him. So, he left his cab and walked down the street to find me and escort me to the cab. That was brilliant, client-focused service. I have thanked him but I'd like you to know that I'm very happy. Well done, ACT Cabs. The on-line booking system works really well too". - Helen (July 2017)
“Thank you for your friendly and professional service today. I like that your telephone booking system was not so automated and there was a short waiting period for my call to be answered. Appreciated the tracking messages also to advise that the taxi was on its way and when it arrived at pickup address" - Yvette (September 2016)
