Testimonials
Some kind words from our valued customers
"I would like to say what a great service we received recently whilst in Canberra. My parents and I had many trips to Calvary hospital visiting my seriously ill brother. On our second visit to Canberra we returned for his funeral so it was a very sad time for us. All your drivers were wonderful, especially Jag, who drove many times for us. I just wanted to let you all know how much our family appreciated your service. Many thanks :)" - Cathi (September 2018)
"I would like to give some feedback to senior management. A group of 4 of us were collected from ANU today & taken to Canberra airport. I accidently left my phone in the back seat of the ACT cab. It was more than 20 mins before I realised. Your driver had attempted to find me in the airport, answered the call to the mobile & then returned to the airport to hand it safely to me before my flight left. I thought this was amazing professional behaviour. The driver & the company should be congratulated. Please take a moment to acknowledge excellence in your staff." - Allen (August 2018)
"Our family used your service 3 times yesterday and we were very impressed with your service on every trip. Friendly staff when booking through to prompt and excellent drivers. Please pass on our congratulations to everyone involved and our thanks for your excellent service" - Roslyn & Family (April 2018)
"I am a regular ACT Cabs user to Dickson or Ainslie, and sometimes evening return journeys from home to the City for concerts. On Friday afternoon I lost track of my eftpos card. I had traced my use of it and failed to find it; fortunately I didn't need to ask the bank to put a stop on it! Yesterday morning, Saturday, there was knocking on my door. Standing there was a lady from the ground floor and the driver who had taken me with my card. That particular driver has driven me lots, so when he found the card on the floor of the cab he was able to come here and knock someone up who brought him to me. I can't tell you how grateful I am for such initiative and kindness. Many thanks" - Wendy (December 2017)
"Booked cab(s) to take my wife and I to the National Capital Hospital on Friday morning, and to pick up my wife later on in the day and return the journey. Would like to thank all those involved. The cabs were on time the drivers were great. Many thanks" - Barry & Christine (October 2017)
"I wish to report excellent service from your driver, at 5 pm on Friday 21 July 2017. He arrived a few minutes early, so gave me a courtesy call to tell me not to rush or worry. When I went outside, the street was very busy and the taxi zone I suggested in my on-line booking was occupied. The driver had been required to park further up the street. I couldn't see him. So, he left his cab and walked down the street to find me and escort me to the cab. That was brilliant, client-focused service. I have thanked him but I'd like you to know that I'm very happy. Well done, ACT Cabs. The on-line booking system works really well too". - Helen (July 2017)
“Thank you for your friendly and professional service today. I like that your telephone booking system was not so automated and there was a short waiting period for my call to be answered. Appreciated the tracking messages also to advise that the taxi was on its way and when it arrived at pickup address" - Yvette (September 2016)
